Thank you for your purchase. We hope you are happy with your purchase. However, if you are not satisfied with your purchase, you may return it to us for a full refund or an exchange. Bitters or other grocery items cannot be returned if the seal is broken, but a refund or exchange can still be initiated in certain instances. Please see below for more information on our return policy.
All returns must be initiated within 30 days of the purchase date. All returned items must be in new and unused condition.
To return an item, request a refund or request an exchange, please email customer service at email@example.com and include the order number and reason for return/refund/exchange. A company representative will contact you within two business days to provide return instructions. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return, refund or exchange. Please allow at least two business days from the receipt of your item to process your request. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For damaged products, please initiate a claim with Route by opening your email from Route or find the Route link within your order confirmation email. To resolve the issue, you will need the Route Order ID.
If you have any questions concerning our return policy, please contact us at: